FAQs
Our passion for unique design, materials, and collaboration brought our vision of Ivy Shop to life. We wanted to create a store curated for Cubs fans, for those who understand that baseball is meant to be played during the day and know the magic of stepping into the seats and seeing the bricks and ivy.
Our goal is to find unique gear and apparel celebrating the legacy of Wrigley Field and the Cubs you can't find anywhere else and showcase it alongside the Authentic Collection of on-field jerseys and apparel licensed by Major League Baseball. We are the one-stop shop for showing off your fandom from gameday to everyday, from the office to ballpark and everywhere in between.
Lucky for you, we have a handy size guide at IvyShop.com/Sizing that can assist with many of our hats and jerseys. Because we stock so many brands, we may not have a size guide for all of them. If that's the case, shoot us a note and we'd be more than happy to help you find the perfect fit!
We absolutely do! We offer 10% off your purchase for all Military (and family), First Responders, Healthcare Workers, and Teachers. Your eligibility is verified by GovX on our checkout page. Please feel free to reach out with any questions.
After you place your order, our team starts working to pack and ship your order. Once your order is in the mail, we will send you an email with your tracking number that will allow you to track your order from door to door.
We hope you love your new order from Ivy Shop, but we know that's not always the case. If you need a new size or a refund, go to IvyShop.com/Return and follow the instructions to process a return or exchange. There you will be able to print a shipping label and mail your product back to us. Please note that some items may not be eligible for returns or exchanges - please see our Returns page for details.
We can definitely do our best to accomodate you. Depending on the timing of the fulfillment of your order we may be able to cancel or change it. Message us using the chat bubble in the right hand corner of the screen, or contact us here.
Reach out! Shoot us a note using the form on the right or send us a message by clicking the bubble in the bottom right. We'd love to help you find the perfect product. And if we don't have what you're looking for, we're always looking for ideas for new collections.
We generally offer expedited two day shipping on orders placed before 4 PM Central. If expedited shipping is an option for the items in your order, you will be able to select it at checkout.
Please note that priority shipping options might not be available during busy periods, and this option could be temporarily disabled. For preorders or high-demand items, we will specify any longer shipping times directly on the product page with updated details. Custom and player jerseys usually take about 3 weeks to press and ship, no matter which shipping method you choose.
Yes, we currently offer international shipping. Please note that shipping costs, duties, and lead times vary by destination and are outside of our control. These factors can significantly affect delivery timeframes and total costs.
If you need to receive your order within a specific timeline, please reach out to team@ivyshop.com to inquire about availability and estimated delivery times for your location.
OUR STORES
Wrigleyville
3637 N Clark St.
Chicago, IL 60613
Monday - Saturday: 10:00AM - 8:00PM
Sunday: 10:00AM - 7:00PM
Home Game Days: 10:00AM - One Hour Post-Game